Terms and Conditions of Trade.
SUPERCRAFT AIRCRAFT SUPPORT LTD
TERMS AND CONDITIONS OF TRADE
Version: 1.0
Effective Date: 16th August 2026
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1. Definitions
In these Terms:
Aircraft means any aircraft delivered to Supercraft and, where the context requires, includes any engine, propeller, component, appliance, equipment, part, logbook, record or other property associated with it.
Customer means the person or entity contracting with Supercraft for the supply of Goods or Services.
Estimate means an estimate of anticipated costs and is not a fixed-price quotation.
Goods means any parts, materials, consumables or other goods supplied by Supercraft.
Services means inspections, maintenance, repairs, modifications, troubleshooting, installations, certification, technical services and other associated work performed or arranged by Supercraft.
Supercraft means Supercraft Aircraft Support Ltd.
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2. Application and Acceptance
2.1 These Terms apply to all Goods and Services supplied or arranged by Supercraft.
2.2 The Customer accepts these Terms by authorising Services after being provided with, or given access to, these Terms.
2.3 Acceptance may be given in writing, electronically, by signing a work order, or by email, SMS or other electronic communication.
2.4 These Terms prevail over any inconsistent terms proposed by the Customer unless otherwise expressly agreed in writing by an authorised representative of Supercraft.
2.5 These Terms apply to subsequent Services requested by the Customer unless Supercraft advises that different terms apply.
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3. Authority to Instruct Supercraft
3.1 Any person requesting or authorising Services warrants that they are:
(a) the owner of the Aircraft or property;
(b) authorised by the owner to contract with Supercraft on the owner's behalf; or
(c) otherwise legally authorised to procure the Services.
3.2 Where a person contracts with Supercraft as agent for another person or entity, the identity of the principal must be disclosed to Supercraft.
3.3 Unless Supercraft expressly agrees otherwise, the person or entity identified by Supercraft as the Customer on the Estimate, work order or account is responsible for payment of all amounts owing under these Terms.
3.4 Supercraft may rely on instructions and approvals from a person nominated or reasonably represented to Supercraft as being authorised by the Customer until Supercraft receives notice that the person's authority has been withdrawn.
3.5 Supercraft may refuse to act on an instruction where it reasonably doubts the authority of the person giving it.
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4. Estimates
4.1 All Estimates are provided in good faith and are based on information reasonably available to Supercraft at the time.
4.2 An Estimate is an estimate only and is not a fixed-price quotation or guarantee of final cost.
4.3 Aircraft maintenance may reveal defects, deterioration, previous repairs, non-compliance or additional maintenance requirements that could not reasonably have been identified before inspection, testing or disassembly.
4.4 Where reasonably practicable, Supercraft will obtain the Customer's approval before undertaking significant work outside the scope upon which an Estimate was based.
4.5 The final invoice may be greater or less than an Estimate according to the labour, Goods, subcontracted services and other costs actually required.
4.6 Unless expressly stated otherwise, all Estimates and prices are exclusive of GST.
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5. Performance and Certification of Services
5.1 Supercraft will perform Services with reasonable care and skill.
5.2 Maintenance will be performed in accordance with applicable Civil Aviation Rules and applicable acceptable technical data.
5.3 Supercraft will not certify an Aircraft, component or maintenance unless the person authorised to issue the certification is satisfied that the applicable requirements for that certification have been met.
5.4 Nothing in these Terms requires Supercraft to undertake, continue or certify work which, in Supercraft's reasonable professional judgement, would compromise safety, airworthiness or regulatory compliance.
5.5 Any certification issued by Supercraft applies only to the maintenance or other work covered by that certification.
5.6 The owner and operator remain responsible for their respective obligations concerning the continuing airworthiness, maintenance and lawful operation of the Aircraft.
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6. Additional Defects and Variations
6.1 If additional defects or maintenance requirements are identified, Supercraft may revise the scope of work and any Estimate.
6.2 Unless otherwise authorised by the Customer, significant additional rectification outside the agreed scope will not be undertaken without Customer approval.
6.3 Supercraft may, without prior approval, take reasonable action necessary to prevent immediate damage to the Aircraft or other property, protect persons or property from an immediate safety hazard, or make the Aircraft or property reasonably safe while in Supercraft's custody.
6.4 If the Customer declines or does not authorise additional maintenance, Supercraft may stop or suspend work and record any outstanding defect or maintenance requirement as required by applicable Civil Aviation Rules.
6.5 Supercraft is not required to certify an Aircraft or component for release-to-service where the applicable requirements for that certification have not been satisfied.
6.6 Labour, disassembly, inspection, troubleshooting and other Services performed before work is declined or suspended remain chargeable.
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7. Labour, Materials and Consumables
7.1 Labour is charged at Supercraft's current applicable hourly rates unless otherwise agreed in writing.
7.2 Chargeable labour may include time reasonably incurred in inspection, troubleshooting, disassembly, reassembly, maintenance, repair, technical research, review of maintenance data, certification, preparation of maintenance records, sourcing parts, liaison with suppliers or subcontractors, Customer communication and regulatory administration directly associated with the Services.
7.3 Oils, lubricants, greases, sealants, adhesives, solvents, abrasives, cleaning products, safety wire, hardware and other workshop consumables may be charged separately.
7.4 Cleaning reasonably required to permit inspection or maintenance may be charged as labour.
7.5 Specialist cleaning, decontamination, hazardous-material handling, waste disposal and environmental charges may be charged where reasonably incurred.
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8. Parts and Goods
8.1 Supercraft may supply new, overhauled, repaired or serviceable parts where appropriate and permitted by applicable requirements.
8.2 Title to Goods supplied by Supercraft remains with Supercraft until those Goods have been paid for in full, subject to applicable law.
8.3 Manufacturer or supplier warranties relating to Goods apply to the extent they are available and capable of being passed on to the Customer.
8.4 Freight, courier, customs, import charges and other costs reasonably incurred in obtaining Goods may be charged to the Customer.
8.5 Special-order or non-returnable Goods ordered with the Customer's authority remain payable if the work is subsequently cancelled.
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9. Customer-Supplied Parts and Materials
9.1 The Customer is responsible for the provenance, documentation and information supplied with any Customer-supplied part or material.
9.2 Acceptance of a Customer-supplied part by Supercraft does not constitute a warranty as to its inherent condition, reliability, remaining service life or future performance.
9.3 Supercraft may inspect or assess Customer-supplied parts and may refuse to install or certify any part where Supercraft is not satisfied that applicable requirements can be met.
9.4 The Customer bears the risk of defects inherent in Customer-supplied parts that Supercraft could not reasonably have identified before installation.
9.5 To the maximum extent permitted by law, the Customer indemnifies Supercraft against reasonable loss, liability and costs arising from a third-party claim to the extent caused by:
(a) inaccurate, incomplete or misleading documentation or information supplied by the Customer concerning a Customer-supplied part; or
(b) an inherent defect in a Customer-supplied part which Supercraft could not reasonably have identified before installation.
9.6 The indemnity in clause 9.5 does not apply to the extent that the loss, liability or cost was caused or contributed to by Supercraft's negligence or breach of these Terms.
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10. Customer Responsibilities
The Customer must:
10.1 provide information and maintenance records reasonably required to perform the Services;
10.2 ensure, to the best of the Customer's knowledge, that information concerning aircraft times, maintenance history, defects, damage and modifications is accurate;
10.3 disclose known defects, damage or relevant previous repairs of which Supercraft could not reasonably be expected to be aware;
10.4 ensure that persons instructing Supercraft have appropriate authority; and
10.5 maintain insurance as required by clause 18.
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11. Payment
11.1 Unless otherwise agreed in writing, invoices are due within seven (7) days of the invoice date.
11.2 Supercraft may require a deposit, payment for Goods in advance, or progress payments before ordering Goods or commencing or continuing Services.
11.3 Supercraft may require payment of any deposit, parts invoice or progress invoice as a condition of commencing or continuing Services.
11.4 Supercraft may issue progress invoices for work in progress.
11.5 The Customer must not withhold payment of an undisputed amount because another amount is disputed.
11.6 Supercraft may suspend or refuse further Services while any amount owing is overdue.
11.7 Unless otherwise required by law, Supercraft may reasonably apply payments received against amounts owing by the Customer in such order as Supercraft determines.
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12. Overdue Accounts and Debt Recovery
12.1 Any amount not paid by its due date may incur interest at 2% per month, calculated daily from the due date until payment is received, including after judgment to the extent permitted by law.
12.2 Supercraft may refer an overdue account to a debt collection agency, solicitor or other recovery service.
12.3 The Customer must reimburse Supercraft for all reasonable costs actually incurred recovering an overdue amount, including debt collection fees, tracing fees, court filing fees and legal costs on a solicitor-client basis, to the extent recoverable by law.
12.4 Supercraft's exercise of a right under this clause does not prevent it exercising any other right or remedy available to it.
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13. Cancellation and Suspension
13.1 The Customer may instruct Supercraft to stop or cancel work.
13.2 If work is stopped, cancelled or suspended after commencement, the Customer remains liable for:
- Services already performed;
- Goods supplied or ordered;
- special-order or non-returnable Goods;
- subcontractor costs;
- freight and other third-party charges; and
- applicable storage charges.
13.3 Supercraft may suspend Services where an account is overdue, required instructions are outstanding, required parts or maintenance data are unavailable, continuation would be unsafe or unlawful, or circumstances outside Supercraft's reasonable control prevent continuation.
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14. Right to Refuse or Discontinue Work
14.1 Supercraft may reasonably refuse or discontinue Services where:
- requested work would be unsafe, unlawful or non-compliant;
- suitable maintenance data or required parts are unavailable;
- the Customer declines maintenance necessary for Supercraft to issue requested certification;
- amounts owing to Supercraft are overdue;
- the Customer materially breaches these Terms; or
- the Customer or their representative engages in threatening, abusive or seriously inappropriate conduct toward Supercraft personnel.
14.2 The Customer remains liable for Services performed and costs reasonably incurred before Services are discontinued.
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15. Storage and Collection
15.1 The Customer must collect the Aircraft or other property within a reasonable period after being advised that Services have been completed or work has been stopped or suspended.
15.2 Supercraft may charge storage at its then-current notified storage rate where:
- an Aircraft is not collected within seven (7) days after notification that it is available for collection;
- work is suspended because required Customer instructions or approval have not been provided; or
- the Customer requests continued storage.
15.3 Where reasonably practicable, Supercraft will notify the Customer before storage charges commence.
15.4 Supercraft may reasonably reposition Aircraft or other property within or around its premises for operational, maintenance or safety purposes.
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16. Freight and Subcontractors
16.1 Unless otherwise agreed, the Customer is responsible for freight, courier, customs, import, export and similar third-party costs reasonably incurred.
16.2 Supercraft may engage appropriately qualified or approved specialist subcontractors where reasonably required.
16.3 Reasonable subcontractor costs incurred in performing authorised Services may be passed on to the Customer.
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17. Ground Runs, Taxiing and Flight Testing
17.1 The Customer authorises Supercraft to conduct or arrange engine ground runs and ground movement reasonably necessary to perform or verify authorised maintenance.
17.2 Where a flight test or maintenance check flight is reasonably required, Supercraft will obtain Customer approval before arranging the flight unless authority has already been included within the agreed scope.
17.3 Flights arranged by Supercraft will be conducted by appropriately qualified and authorised personnel in accordance with applicable Civil Aviation Rules.
17.4 Reasonable costs associated with an authorised flight may be charged to the Customer.
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18. Risk and Insurance
18.1 The Customer is responsible for maintaining appropriate aircraft hull, liability and other insurance while the Aircraft is undergoing maintenance or otherwise in Supercraft's custody.
18.2 Supercraft does not provide insurance on behalf of the Customer.
18.3 Supercraft will exercise reasonable care while Aircraft and Customer property are in its custody.
18.4 Nothing in this clause excludes liability imposed on Supercraft by law. Any civil liability of Supercraft remains subject to clause 19 to the extent permitted by law.
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19. Limitation of Liability
19.1 To the maximum extent permitted by law, Supercraft's total aggregate civil liability, whether arising in contract, tort (including negligence), statute or otherwise, arising from any one event or series of related events arising from the same originating cause shall not exceed NZD $500,000.
19.2 The limitation in clause 19.1 applies to liability arising from acts or omissions of Supercraft and its employees, agents and subcontractors to the extent Supercraft is legally responsible for those acts or omissions.
19.3 To the maximum extent permitted by law, Supercraft is not liable for indirect, consequential, special or economic loss, including:
- loss of use;
- loss of revenue or profit;
- business interruption;
- loss of opportunity; or
- consequential travel, accommodation or substitute-aircraft costs.
19.4 Supercraft is not liable for a pre-existing defect or condition that could not reasonably have been identified within the scope of the authorised Services.
19.5 Supercraft is not liable for loss arising from normal wear, corrosion, misuse, accident damage, subsequent work performed by others or an inherent defect in a Customer-supplied part, except to the extent the loss was caused or contributed to by Supercraft's negligence or breach of these Terms.
19.6 Nothing in these Terms excludes, restricts or modifies any liability or statutory right that cannot lawfully be excluded, restricted or modified.
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20. Consumer Guarantees Act and Business Customers
20.1 Nothing in these Terms is intended to exclude or limit any right or remedy available to a consumer under the Consumer Guarantees Act 1993 or other applicable consumer law where that right or remedy cannot lawfully be excluded or limited.
20.2 Where the Customer acquires Goods or Services in trade for the purposes of a business, the parties agree in writing that, to the extent permitted by section 43 of the Consumer Guarantees Act 1993, the provisions of that Act will not apply.
20.3 Where clause 20.2 applies, the parties agree that it is fair and reasonable that they be bound by that provision.
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21. Photographs, Video and Publicity
21.1 The Customer authorises Supercraft to photograph or record Aircraft, components, maintenance, repairs, defects and work in progress.
21.2 Subject to clause 21.3, Supercraft may use, reproduce and publish those photographs or recordings at its discretion for purposes including:
- Supercraft's website;
- social media;
- advertising and marketing;
- educational or technical material;
- demonstrations of completed or ongoing work; and
- internal records, quality assurance and training.
21.3 Supercraft will exercise reasonable judgement and will not knowingly publish material that:
(a) depicts circumstances that could reasonably be considered embarrassing, humiliating or materially damaging to the Customer or aircraft owner's reputation;
(b) contains personal information or confidential Customer information that should reasonably remain private;
(c) depicts a serious accident or incident in circumstances where public disclosure would reasonably be inappropriate; or
(d) is subject to a legal, regulatory or contractual restriction on publication.
21.4 Aircraft registration marks, aircraft type, maintenance activity and ordinary workshop surroundings appearing incidentally in photographs do not, by themselves, prevent Supercraft from publishing the material.
21.5 Where Supercraft reasonably considers the nature of a photograph or recording particularly sensitive, Supercraft may seek consent before publication.
21.6 Nothing in this clause limits Supercraft's ability to take, retain or disclose photographs or records where reasonably required for maintenance, certification, quality assurance, insurance, legal or regulatory purposes.
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22. Maintenance Records and Information
22.1 The Customer should retain appropriate copies of maintenance records supplied to Supercraft.
22.2 Supercraft will exercise reasonable care with original records supplied to it but is not liable for loss or damage except to the extent caused by Supercraft's failure to exercise reasonable care.
22.3 Supercraft may retain copies of records and technical information relating to Services where reasonably required for its business, legal or regulatory purposes.
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23. Contamination, Biosecurity and Hazardous Materials
23.1 The Customer must advise Supercraft of known hazardous contamination associated with Aircraft or property delivered for Services.
23.2 Supercraft may stop work where contamination creates an unreasonable health, safety, environmental or biosecurity risk.
23.3 Reasonable costs of specialist cleaning, decontamination, disposal or other measures required to continue work safely may be charged with Customer approval, except where immediate action is reasonably necessary to protect persons or property.
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24. Retention, Lien and Security
24.1 To the extent permitted by law, Supercraft may retain possession of an Aircraft, component, Goods or other property in its lawful possession where amounts properly due in respect of Services or Goods relating to that property remain unpaid.
24.2 Nothing in these Terms limits any lien, right of retention or other security right available to Supercraft under New Zealand law.
24.3 Supercraft will not sell, dispose of or otherwise realise Customer property except in accordance with applicable New Zealand law and any applicable notice requirements.
24.4 Where Supercraft supplies Goods on credit or otherwise obtains a security interest within the meaning of the Personal Property Securities Act 1999, the Customer agrees to do anything reasonably required to enable Supercraft to protect or perfect that security interest, including providing information reasonably required for registration on the Personal Property Securities Register.
24.5 Nothing in this clause authorises Supercraft to exercise a right that is not available to it under applicable law.
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25. Delays and Events Beyond Supercraft's Control
25.1 Estimated completion dates are indicative only unless expressly agreed otherwise in writing.
25.2 Supercraft is not liable for delay or failure to perform caused by circumstances beyond its reasonable control, including shortages, supplier or freight delays, industrial action, severe weather, natural disasters, regulatory action or infrastructure failure.
25.3 Supercraft will make reasonable efforts to minimise the effects of such delays.
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26. Privacy
26.1 Supercraft may collect and use personal information reasonably necessary to provide Services, administer Customer accounts, maintain records and comply with legal or regulatory obligations.
26.2 Personal information will be handled in accordance with the Privacy Act 2020.
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27. Communications and Authority
27.1 Instructions and approvals provided by the Customer or an authorised representative by email, SMS or other agreed electronic means may be relied upon by Supercraft as Customer instructions.
27.2 The Customer must notify Supercraft if a representative's authority is withdrawn or changed.
27.3 Supercraft is not required to act where it reasonably doubts the sender's authority or the meaning of an instruction.
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28. Entire Agreement and Variations
28.1 These Terms, together with the applicable Estimate, work order and other expressly agreed scope of work, constitute the agreement between Supercraft and the Customer concerning the Services.
28.2 Any variation to these Terms must be agreed in writing between the Customer and an authorised representative of Supercraft.
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29. Waiver
Failure or delay by Supercraft in exercising a right under these Terms does not constitute a waiver of that right.
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30. Severability
If any provision is held to be illegal, invalid or unenforceable, that provision will be severed or modified to the minimum extent necessary and the remaining provisions will continue in effect.
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31. Assignment
The Customer may not assign or transfer its rights or obligations under these Terms without Supercraft's prior written consent.
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32. Governing Law and Jurisdiction
32.1 These Terms are governed by the laws of New Zealand.
32.2 The parties submit to the jurisdiction of the New Zealand courts.
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33. Acceptance
33.1 The Customer should read these Terms before authorising Services.
33.2 By authorising Services after receiving, or being provided access to, these Terms, the Customer agrees to be bound by them.
33.3 For business Customers to whom clause 20.2 applies, written or electronic acceptance of these Terms constitutes the written agreement contemplated by that clause.
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